Build deeper customer relationships with two-way, toll-free texting. Plus, save time texting with automated workflows, collaborate on responses with your team, and call using the same toll-free number.
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or choose from thousands more numbers with 800, 888, 877, 866, 855, 844, and 833 toll-free area codes
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Toll-free texting is a business messaging service that lets you message through SMS and MMS via toll-free numbers. Think toll-free area codes like 800, 888, 877, 866, 855, 844, and 833. Instead of charging the recipients of your outgoing text messages, a toll-free number will bill your company for these expenses. With OpenPhone, you don't pay for inbound text messages to your toll-free number — and any outbound text messages to the US and Canada come free with your plan. You can easily send both SMS and MMS messages, meaning images, videos, PDFs, and other files. That way, you can deliver any additional context to your customers.
Mass texts using short codes have lower deliverability. Often, they get flagged as spam by carriers. Compared to mass texting solutions, toll-free texting is far more reliable. Virtual toll-free numbers allow businesses and customers to have two-way conversations that strengthen customer relationships, whether it's a support request, outreach for a testimonial, or customers sharing feedback with a rep.
Many other business phone providers cap the number of inbound call minutes included with their plans or make you pay per minute even on incoming calls for a toll-free number.
OpenPhone provides a more cost-effective option where you don’t have to pay for inbound calls.
Plus, OpenPhone includes free outbound calls to the US and Canada with every plan.
Many other business phone providers cap the number of inbound call minutes included with their plans or make you pay per minute even on incoming calls for a toll-free number.
OpenPhone provides a more cost-effective option where you don’t have to pay for inbound calls.
Plus, OpenPhone includes free outbound calls to the US and Canada with every plan.
Many other business phone providers cap the number of inbound call minutes included with their plans or make you pay per minute even on incoming calls for a toll-free number.
OpenPhone provides a more cost-effective option where you don’t have to pay for inbound calls.
Plus, OpenPhone includes free outbound calls to the US and Canada with every plan.
With OpenPhone, you can start sending text messages using a toll-free number in four simple steps:
Here are a few key reasons thousands of professionals vote OpenPhone as the #1 rated phone solution on G2.
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Want a vanity number for your business? How about a specific toll-free area code? Both are just a few clicks away.
And if you have business number for different departments, teammates, and locations, we can handle that, too.
Say goodbye to missing important calls. With shared numbers, your team can receive simultaneous rings until someone picks up. Easily assign different team members to any number you choose based on their skillsets or other business needs. Get all your customers more efficiently taken care of with phone menus, ring groups, and other call routing options in OpenPhone.
Easily review any conversation and coach as needed. Anyone can see the conversation history for any of your numbers. Plus, leave internal comments for seamless collaboration and assigning specific tasks.
Dial up your team’s productivity with scheduled text messages, call recording, and call transcriptions. Schedule text messages based on the recipient’s time zone to increase engagement. And if customers reach out to you first, you can automatically cancel those scheduled messages.
Want a full record of your customer conversations in your CRM system? Integrate OpenPhone with HubSpot or Salesforce for automatic call and text logging.
OpenPhone lets you create away voicemails and SMS auto-replies for customers who reach out to your business after hours. Set business hours for individual numbers that automatically mute call and text notifications when your team isn’t working.
You can also forward calls to another number, for around-the-clock service.
Jonathon Barkl
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
Yes! All you need to do is enable international calling and text messaging. Then add credits to text to non-US and Canadian numbers. OpenPhone users can send outbound SMS and MMS messages to any international landline or mobile number — VoIP or not. You can find international MMS message rates on our pricing page.
OpenPhone lets you and your team send and receive SMS (text messages) and MMS (multimedia messages, such as images, GIFs, and attachments). Use OpenPhone’s SMS and MMS text messaging services to reach your customers at any time, from any device.
The number of toll-free text messages you can send to US and Canada numbers is subject to our Fair Use Policy. OpenPhone also gives you the option to reach clients from countries all over the world for far less than what you might pay with a traditional carrier.
That depends on two factors: if the phone provider you use offers text messaging and whether the recipient is using a toll-free number provider that allows them to receive and reply to text messages.
No. Like any business phone system provider, there are costs associated with using a toll-free texting service. However, they’re a fraction of the cost you’d encounter with a traditional desk phone provider. Plus, our toll-free texting service gives you dozens of ways to save time on repetitive communication tasks and give your team more context when a contact reaches out to your business.
Definitely. With OpenPhone’s toll-free MMS business text messaging service, you can easily send pictures, GIFs, and file attachments to your customers. Our two-way, toll-free MMS feature lets your customers send screenshots and complex information as simple images.
And with OpenPhone, you can easily check your attached media before messaging customers.
Our pricing for one toll-free number begins at $15 per user per month for our Starter plan. Unlike many other providers, inbound calls are free. And each of our plans include free calling and texting to the US and Canada.
Absolutely! It’s very easy to port a North American toll-free number over to OpenPhone. Please fill out a short porting form in your OpenPhone account with your previous carrier information and complete toll-free registration. We’ll handle the rest.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.