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Aircall is built to manage large contact centers with an international presence. OpenPhone is designed for growing teams to collaborate and nurture customer relationships.
Hundreds of teams have moved from Aircall to OpenPhone. Here are a few reasons why:
"OpenPhone has transformed how our team collaborates, with intuitive features that make it incredibly easy to transfer calls, monitor teammate activity, and add detailed notes to every interaction. We can effortlessly scale by adding new numbers as we expand into different territories. It's a solution that lets us provide seamless customer service at a fair price!"
Maureen Jones
Partner/Senior Recruiter @ Loophire
"OpenPhone has significantly reduced our communication costs compared to Aircall – by a factor of 2-3x. Beyond the savings, the platform's functionality and consistent improvements have made it the ideal solution for Rove Travel. We've evaluated Aircall, DialPad, and other leading options, but OpenPhone stands out."
Patrick Bartlett
Head of Property Operations @ Rove Travel
"OPENPHONE 😄 >>>>>>>> AIRCALL 🤮
It's so easy to track what has been said between our customer service department and customers. We can also mark conversation and call in Done which helps us track what has been done."
William Burgess
CMO @ Monsieur Chalets
Professionals at the world's leading companies choose OpenPhone for their communications
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Here's how we compare side by side:
Features
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Aircall
Starting price per month
$15 per user*
$30 per user (+ 3-user minimum)
Free toll-free number calls and texts in the US and Canada
SMS auto-replies, scheduled messages, and snippets
Requires third-party apps or API integrations
Internal threads
Phone numbers
1 local or toll-free number per user
1 local or toll-free number per account
Additional numbers
$5 per number per month
$6 per number per month
AI call summaries
Available on Business plan
Requires purchase of Aircall AI add-on
G2 rating
4.7/5 (2200+ reviews)
4.3/5 stars (1,100+ reviews)
No user minimums in any plan
OpenPhone can power your business communications, even if you’re just getting started as a solopreneur. We don’t have a minimum number of users to use our platform.
Aircall requires a three-user minimum in its plans, which makes it more expensive for small teams.
AI features without add-ons
Get access to our AI features — AI call summaries and transcriptions and AI suggested contacts — with our Business plan.
Want call summaries with Aircall? You still need to get the Aircall AI add-on on top of an Aircall plan.
Essential texting features for your team
Get access to texting features like SMS auto-replies, scheduled messages, and snippets (pre-written text templates) with OpenPhone.
Aircall only offers basic SMS and MMS messaging. You’ll need to add a third-party app or use the Aircall API to get access to these features, which both add to your costs.
Collaboration features that help you move faster
Work better together with OpenPhone’s collaboration features.
Internal threads enables teams to troubleshoot issues and respond to customer questions as a group. And with inbox viewers, you don’t need to follow up on whether your colleagues have seen a specific conversation.
Aircall doesn’t offer internal threads or inbox viewers — you’ll need to coordinate customer replies and troubleshoot issues outside their apps.
No toll-free call charges
With OpenPhone, you can make and receive as many toll-free calls as you want.
Aircall charges you for both inbound and outbound toll-free calls, which drives up your call costs. You also can’t find toll-free call pricing on their website, so you won’t know the final cost until after you sign up.
No toll-free texting
Want to message a toll-free number? OpenPhone lets you text toll-free numbers with no messaging limits.
Aircall doesn’t let you text toll-free numbers.
Give your workflow a boost with OpenPhone AI.
OpenPhone AI automatically summarizes calls, then intelligently suggests next steps.
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Read conversations in detail and quickly find information with time-stamped call transcripts.
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Easily add new contacts with suggestions based on call and voicemail transcripts.
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You can bring as many existing numbers with you to OpenPhone. For free.
Leave all the work to us
Fill out a 1-minute form and let us take care of the rest. We outline the process here.
No service downtime
Your existing number works with Aircall until the port date then switches over to OpenPhone.
Try OpenPhone first
Before submitting a port request, try out OpenPhone for free with a temporary number.
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Here to help
Is the customer service with your current provider frustrating? Ask us anything — and let us know what features you’d like to see added.
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The top-rated platform on G2
OpenPhone is the #1 business phone on G2 in customer satisfaction. Thousands of businesses trust OpenPhone to help build their work relationships.
Get set up in minutes
Sign up for a free, seven-day trial to get a first-hand look at OpenPhone. Adding additional numbers and teammates, and anything else you need to get going is easy.
Can’t find the answer here? Check out our Resource Center.
Aircall is more expensive compared to OpenPhone in every plan. Aircall starts at $30 per user per month with a three-user minimum, while OpenPhone starts at $15 per user per month with zero user minimums (billed annually).
AI call summaries are available in OpenPhone’s Business plan, but if you want to access them with Aircall, you need to purchase their AI add-on, which is an additional $9 per user per month.
You’ll need to register your business number for A2P 10DLC compliance before you can get started sending texts.
A2P 10DLC registration is a requirement pushed for by the large US cell carriers in order to text local US numbers.
Registration time can vary from 5-7 business days to as long as 30 days. In rare cases where key information is unable to be verified expediently, registration may take longer than 30 days.
See for yourself why thousands of businesses use OpenPhone.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.