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Zoom Phone is a complex phone add-on to Zoom Meetings that’s difficult to manage. OpenPhone is a collaborative business phone designed for growing teams.
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Hundreds of teams have moved from Zoom Phone to OpenPhone. Here are a few reasons why:
"When we used Zoom Phone, calls would frequently drop or wouldn't get transferred and texting was a pain. Once we switched to OpenPhone, it was a world of difference. It's so much easier to use, transferring calls is easy, and we can text from all our numbers. The AI has been a game changer — we can go back and reference our calls to make sure we don't miss anything."
Arkulas Beyer
President @ TechNuts
"I thought Zoom Phone would be a good option for me, but the customization was really clunky — simple tasks like setting after hours voicemails took me way more time than it should have.
OpenPhone is so much more intuitive — it keeps all my communications organized. Automatic call transcription and no code call routing are stand out features for me, and their customer support is super responsive!"
Matt Canzer
Founder @ Butterfly Legal
"Zoom Phone had some major issues for us. Automated recording and transcription often was incorrect, calls weren't getting tracked in our CRM, and inbound calls weren't consistently ringing in the mobile app.
OpenPhone delivered a much better user experience — transcriptions are more accurate, the HubSpot integration is stickier, and switching between multiple numbers is so easy!"
Matt Fanelli
General Manager @ Societal Systems
Professionals at the world's leading companies choose OpenPhone for their communications
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See the key features OpenPhone has that Zoom Phone doesn't offer.
Features
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Zoom Phone
Starting price per month
$15 per user*
$10 per user
Free calls and texts to the US & Canada
Requires upgrade
Unified inbox for calls, messages, voicemail
Shared numbers
Limit of four calls on a shared number at once
SMS auto-replies
Requires Zoom Phone Power Pack
Snippets
Requires Zoom Phone Power Pack
Scheduled messages
Free calls and texts to the US & Canada
With OpenPhone, you can make as many calls as you want to local US and Canadian numbers.
Zoom Phone forces you to pay as you go to outgoing calls in its base plan. You’ll have to upgrade to get access to unlimited domestic calling.
Make as many calls as you want
OpenPhone lets you share numbers with a maximum of 10 users on the Starter plan and 100 users on the Business plan.
With Zoom Phone, you can only make four calls at the same time. If you’re growing fast, this is a limit you’ll hit pretty quickly.
Text freely with shared numbers
OpenPhone lets you send SMS and MMS messages with your shared numbers. Choose a shared number and text instantly.
Zoom Phone doesn’t let you send texts from a shared line. You can only make and receive calls with a shared line.
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A unified view of every customer interaction
OpenPhone provides a unified view of all your communications with each customer.
Zoom Phone splits calls, texts, and voicemails into different views. It’s much harder to gather context about your customer interactions, which creates silos for your team.
Access advanced texting features in every plan
OpenPhone offers SMS auto-replies, snippets (pre-written text templates) and scheduled messages in every plan.
Zoom Phone requires you to purchase the Zoom Phone Power Pack to access SMS auto-replies and text templates, which adds an additional $25 per license per month. You also won’t find scheduled SMS and MMS messaging in Zoom Phone — you can only schedule messages to internal team members.
Give your workflow a boost with OpenPhone AI.
OpenPhone AI automatically summarizes calls, then intelligently suggests next steps.
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Read conversations in detail and quickly find information with time-stamped call transcripts.
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Easily add new contacts with suggestions based on call and voicemail transcripts.
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Have an existing phone number with Zoom Phone or another service? We can port it to OpenPhone for you absolutely free.
Leave all the work to us
You only need to get your port-out pin and submit your port request in the OpenPhone app. Find out more here.
No service interruptions
As long as your account is active, your phone number works with Zoom Phone up until the port date.
Seamless transition
Before submitting your port request, try out OpenPhone for free on a seven-day trial with a temporary number so you can explore the platform.
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We’ll support you when you need it
With Zoom Phone, you may have experienced inconsistent support and confusing onboarding. That’s not the case with OpenPhone. Have questions? Just ask. We’re ready to help.
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#1 business phone on G2
Small businesses love OpenPhone for a reason. See our 1,000+ reviews on G2 to learn why we’re the top-rated business phone system for customer satisfaction. Join thousands of satisfied businesses who trust us to build strong work relationships.
Setup is fast and easy
Try OpenPhone risk-free with our free trial. Sign up in a snap and start exploring within minutes. Adding team members and numbers and configuring your phone for seamless business calls and texts is easy.
Can’t find the answer here? Check out our Resource Center.
While Zoom Phone seems more affordable than OpenPhone with a starting price of $10 per user per month, Zoom Phone’s base plan requires pay-as-you-go call credits. You’ll need to upgrade to get free calling and texting to US and Canadian numbers.
Zoom Phone also requires you to purchase the Zoom Phone Power Pack at $25 per user per month to access essential features like SMS auto-replies, SMS text templates, and more. OpenPhone offers these features in its base plan.
When you consider these factors, OpenPhone is actually more affordable than Zoom Phone for small businesses at a starting price of $15 per user per month.
You can send texts with OpenPhone in 2-5 business days. You’ll need to register your business number for A2P 10DLC compliance before you can get started sending texts.
A2P 10DLC registration is a requirement pushed for by the large US cell carriers in order to text local US numbers.
See for yourself why thousands of businesses use OpenPhone.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.