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Introducing Sona
Your always-on AI agent. Sona answers calls 24/7 so you never miss a customer.
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Smarter than voicemail, more affordable than an answering service.
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Customize Sona to work your way
Control when Sona handles your calls
Add Sona to multiple points in your call flow so it can step in whenever you're unavailable.
Customize its name, greeting, the questions it answers, and the information it gathers from callers.
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Make Sona an expert on your business
Add details such as your business name, company description, operating hours, products or services, pricing, FAQs, and more.
Test Sona before launch
Hear Sona's responses to know exactly what your customers will experience.
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Effortless oversight
Automatic call logging
Every Sona call is recorded and includes an in-depth summary for easy follow-up.
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Handled by Sona
Easily view and filter a list of calls handled by Sona on all your devices.
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Watch a demo of Sona
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Take a message
If you’re in a meeting, on another call, or simply unavailable, Sona can handle incoming calls, take messages, and provide basic information to callers.
Capture leads
Customize the questions Sona asks new leads so your team has the info they need to follow up.
Answer questions
If customers frequently ask about business hours, appointment availability, pricing, or services, Sona can provide instant answers, reducing the need for human intervention.
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“With Sona, I never worry about missing a call again. It’s like having a smart, reliable assistant who always picks up. It’s professional, friendly, and on it 24/7.”
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“Sona has my back. Even when I miss a call, I know it’s handled—and handled well. Total game changer.”
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“Sona has transformed the way I handle my calls. It’s like having a trusted partner who ensures I never miss an opportunity, no matter how busy I get.”
“With Sona, I never worry about missing a call again. It’s like having a smart, reliable assistant who always picks up. It’s professional, friendly, and on it 24/7.”
Sona costs $49 per month and includes 50 calls per month. Additional calls are billed at $0.99 per call (plus applicable taxes).
Sona is available as an add-on for all OpenPhone plans: Starter, Business, and Scale.
No, you must be on a paid OpenPhone plan to purchase Sona. Free trial users will need to convert to a paid plan first before adding the Sona add-on.
Yes, you can drag the Sona block into your call flow and fully configure and test it before purchasing. When you try to publish the changes, you'll be prompted to purchase the add-on.
Currently, Sona only supports English. If a caller speaks another language, Sona won't be able to respond. We're working on adding support for additional languages in the future.
Yes, you can add multiple Sona steps in your call flow and configure each one differently. For example, you might have different knowledge or greetings during business hours versus after hours.
Sona currently answers only inbound calls.
No, Sona is built to be used in OpenPhone only so you can manage all your phone communication within one platform.
Sona answers every call, provides instant responses, and captures key details — so your business stays responsive 24/7 without the hassle of voicemail or the cost of an answering service.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.