Call, text, and make it easy for your team to connect with your customers using a toll-free 866 phone number with OpenPhone.
or choose from thousands more numbers with 888, 877, 866, 855, 844, and 833 toll-free area codes.
An 866 phone number is a toll-free number that lets people call your business without having to pay long-distance fees. Callers from any of the 20 countries participating in the North American Numbering Plan (NANP) — including the United States, Canada, the Bahamas, and the Dominican Republic — can call you using a toll-free number and without seeing an extra amount on their phone bill.leads, clients, and other stakeholders can speak with you in real-time without worrying about the cost.
Your customer calling from their vacation rental in the Bahamas can reach you just as conveniently as if they were home.
It only takes four steps to get started with OpenPhone’s toll-free numbers.
Here are a few key reasons companies select a toll-free 866 number.
Vanity phone numbers are an easy way for your customers to remember your number based on your brand. For example, Mrs. Fields has a memorable number for customers across the United States to order cookies at 1-800-COOKIES.
Create a strong first impression and secure deals by showcasing your company's professionalism with an 866 number. For outbound calls, improve your pickup rate by reducing the chance of customers mistaking your call for spam.
With OpenPhone for web, desktop (PC and Mac), and mobile (iOS and Android), you can easily use your 866 number anywhere with WiFi. Send SMS, images, videos, and other files to collaborate with customers or provide added context.
Many other business phone providers offer a limited amount of toll-free minutes for receiving calls. With OpenPhone, you get unlimited inbound toll-free minutes and free outbound calling in the United States and Canada. Focus on providing great customer service and not racking up a bill for you or your customers.
There are many other benefits to choosing OpenPhone as your 866 phone number provider.
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Never miss customer calls again by working together from a shared inbox. Provide better response times with a simultaneous ring that’ll alert all available team members to an incoming call. Even set a preferred ring order, so frontline staff receive calls first. For calls after hours, use external call forwarding to ensure calls get redirected to an external number, like an answering service.
A shared inbox also makes it easy for managers to have visibility into the team’s conversations. You can provide feedback, help resolve questions, or assign tasks directly in internal threads only visible to your team.
Easily add new teammates and numbers as your business needs grow. With OpenPhone, you can get US and Canadian numbers and toll-free numbers when you need them. For example, easily add and customize phone numbers to specific city area codes for local outreach or create numbers for specific departments.
Don’t miss a beat in providing great customer service. Easily loop in colleagues on live calls to facilitate warm transfers or work together on a three-way call to resolve your customer’s needs.
Whether you’re a rep gathering details for a follow up with a customer or a manager reviewing calls for coaching, OpenPhone can help you save time. Enable automatic recording to make sure all calls are recorded for quality assurance. Plus, use AI-generated transcripts and summaries to easily follow up with contacts on next steps.
Let your team focus on meaningful work without dropping the ball on supporting customers. Use OpenPhone to schedule messages for later and set auto-replies when you can’t be at your desk. Save time by using snippets to store common responses or answers to questions and respond in just one click. Plus, use the OpenPhone Zapier integration to automate key touchpoints, like sending an automated text when a contact completes the form on your website.
Manually updating your CRM every time you communicate with your customers can be time consuming and error prone. By integrating your phone system with HubSpot or Salesforce, no one has to remember to manually log calls or texts. All communications can be logged automatically, providing a complete on-demand record and making it easy for team members to jump in when needed.
Jonathon Barkl
Find out how much you’re investing in your business phone solution upfront on our pricing page.
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The 866 area code is a toll-free number that isn’t associated with any specific geographic location. Instead, it’s used across North America within the North American Numbering Plan (NANP), which includes the United States, Canada, Bermuda, and several Caribbean islands. Businesses often use these numbers to provide a free way for customers to contact them, and they can be acquired through a toll-free number service.
There is no functional difference between 866 numbers and other toll-free numbers, like 800 or 855 numbers (except your customers will need to call the right toll-freecode for your toll-free number).
In fact, the reason for so many different toll-free codes may surprise you. Until 1996, there was only one toll-free code: 800. That all changed when the FCC — the governing body in charge of assigning toll-free numbers — ran out of 800 numbers.
They created an 888 toll-free code to handle overflow requests and kept adding new toll-free codes as demand for toll-free numbers increased. By doing so, the FCC ensured its ability to provide unique numbers to all businesses that request them.
Yes, you can send and receive text messages with an 866 number using OpenPhone. This includes the option to send and receive images, GIFs, videos, and other files using your new toll-free number.
Any calls to an 866 phone number from someone in a country or region part of the North American numbering plan are considered local. This lets your customers call you without paying long-distance fees. For businesses, that removes a potential barrier for your customers reaching out or calling you back. Outside those areas in the North American Numbering Plan, long distance calling fees would apply to your customer.
If you have customers in the US and Canada, they can call you without paying any long distance fees. They simply dial your full number, including the toll-free code.
OpenPhone plans start at $15 per user per month and come with one toll-free or local number for each user on your plan. So, if you have three users on your plan, you can have three different phone numbers on your account. You also have the option to share any phone number in your workspace with more than one user to ensure your team responds quickly to customers.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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