Build stronger team relationships and save time texting with the top phone system for teams. Plus, enjoy free calls and texts to US and Canadian numbers.
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Group texting is the ability to send texts to multiple people at once. Sending a group text is particularly useful to businesses that want to have group conversations with customers. For example, you can coordinate meeting times, send appointment or meeting reminders, or share post-call action items and follow-up tasks.
Group texting is different from bulk texting or mass texting because participants in a group text can send and receive texts with two-way SMS. With bulk and mass texting, recipients of the bulk text can’t reply or communicate with other recipients in a shared thread.
Sending a group text is simple with OpenPhone. Simply add multiple contacts to receive your message, compose your SMS or MMS message, and hit Send. OpenPhone supports up to 10 contacts in a group text, including yourself.
It’s important to keep in mind that before sending group texts, you’ll have to file for A2P 10DLC registration to message US phone numbers due to emerging regulations pushed for by large US cell carriers. Any business sending messages to US numbers through a cloud-based phone provider must complete this additional verification step.
Send a group text in OpenPhone in only four steps:
Want to know how you can use group texting? Here are four use cases to help you get started:
Need to coordinate meeting times with multiple people?. Group texting makes it easy to compare schedules with a group of people and find the right time on everyone’s calendar.
Send a group text message to your sales prospects to confirm an upcoming meeting. Easily send a reminder text on the day of the meeting to confirm the agenda and make sure everyone is attending. Plus, easily coordinate scheduling changes if someone has to drop out at the last minute.
Group texts aren’t just useful before a group call. They can continue the conversation after your call has ended.
Share call recordings and post-call summaries and transcripts with your call’s participants.. Users on OpenPhone’s Business plan can use an AI-generated call summary and automatic call recording to quickly recap a call and share it with the entire group.
OpenPhone’s call summaries also provide a helpful round-up of action items so no task can slip through the cracks.
Group texting is a more approachable and informal way of communicating, which makes it a great channel for gathering feedback from your customers.
Use a group text to check in with your customer’s stakeholders to collect feedback. Plus, customers can easily send you their questions over a group text before your next meeting.
Upgrade your text experience with OpenPhone’s messaging features.
SMS and MMS messaging
Personalize your customer communications with business SMS and MMS messaging — send text, photos, videos, and GIFs to your contacts.
Auto-replies
Respond to every text — even after business hours — with auto-responders.
Snippets
Quickly answer common questions with business text templates.
Scheduled texts
Message customers at a time that works best for them.
Automate messages
Automate text flows for appointment confirmations, reminders, and more via Zapier or the OpenPhone API.
HubSpot and Salesforce integrations
Automatically sync your texts and customer data in your CRM with OpenPhone’s native integrations.
Transform how your team manages customer communications with OpenPhone, the #1 business phone, as voted for by thousands of professionals.
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Choose a phone system that grows with your team’s needs. With OpenPhone, you can have direct numbers for every team member and shared numbers for every department. Choose from local US and Canadian numbers and North American toll-free numbers.
Make sure no customer calls are missed by simultaneously ringing available team members. Set up phone menus so customers can direct themselves to the right team member and avoid lengthy call transfers. Create custom properties to customize how you sort and categorize your contacts.
Improve your team’s internal communication with OpenPhone. Give team members visibility into what everyone is working on so you can break silos and work better together.
Shared numbers enable your team to share responsibility for incoming calls and messages. Internal threads, tags, and mentions let you loop in teammates in real time when you need their help. And with inbox viewers, you won’t need to follow up with teammates to find out if they reviewed a call recording or text thread.
Automate repetitive administrative tasks so your team can get back to what matters most — connecting with your customers.
Take notes on autopilot with AI call summaries and transcriptions. Log calls and texts automatically with our CRM and VoIP integrations. Nurture customer relationships in the background with automated text flows powered by Zapier and the OpenPhone API.
OpenPhone lets your team set business hours and custom work schedules so your team doesn’t get calls when they’re off the clock.
Set up custom voicemails to manage customer expectations when you can’t answer the phone. Use a separate after-hours call flow to forward calls to an external answering service or dedicated on-call teammate.
Allow your team to work and provide exceptional customer service from anywhere.
Make remote collaboration possible with OpenPhone’s desktop and mobile apps — no landline or additional hardware required. Keep all your communications synced with our Mac, Windows, iOS, Android, and browser apps.
Roland Mansilla
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
Want to send texts to a large group with group SMS? You can add up to 10 people to a group chat in OpenPhone, including the sender. This should be enough to ensure everyone you need to loop in is included.
Mass texting or bulk texting is not available in OpenPhone. Group texting in OpenPhone is meant for more personalized conversations between teams and individuals, not for mass SMS marketing campaign purposes.
If you plan to send group SMS messages with a local 10-digit number from OpenPhone to US recipients, you will have to file for A2P 10DLC registration. Call carriers in the US have implemented this standard to help protect customers against spam texts.
It’s important to note that you can’t send group texts with a toll-free number in OpenPhone. Group texting is only available with local numbers.
Here are the steps to send a new message to a group using iOS:
If you want to add a contact to an existing group conversation, here’s how:
If you have an existing group conversation with at least two people, you’re able to add additional contacts. However, if you only have one person in the conversation, you’ll have to create a new group conversation to include someone else.
For more details, see Apple’s support article.
Here are the steps to send a group text using the Android messaging app:
Want to send a group chat with WhatsApp? Here’s how:
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.