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Dialpad is built to manage call centers. OpenPhone is a modern business phone system you can use to nurture customer relationships.
Hundreds of teams have moved their numbers from Dialpad to OpenPhone. We asked them to share. Here are a few responses:
"We have tried a handful of other phone systems and had issues with all of them. Unfortunately, they are built for hundreds of people in a call center, not two people in different offices. This makes it so the most basic tasks are over-engineered, causing us more headaches. OpenPhone has simplified our workflow since switching from Dialpad and MightyCall."
Brandon Neff
Lead Technician @ Quality Exterminators
"Compared to Dialpad, it's so much easier to manage our calls, messages and team with their user-friendly interface. Our CSM was incredible and made onboarding and launching seamless - we're thrilled with the switch and highly recommend OpenPhone to anyone looking for a modern, scalable communication solution!"
Brock Dusome
Senior Engineering Manager @Â Bungalow
"We switched our entire account executive and customer service teams to OpenPhone due to the seamless integration with HubSpot, and the experience of text messaging and internal communication."
Ryan Liu
CEO @ Rushable
Professionals at the world's leading companies choose OpenPhone for their communications
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Here's how we compare side by side:
Features
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Dialpad
Price per month
$15 per user*
$15 per user
Unlimited calling
Unlimited SMS, MMS to US & Canada
For US & Canadian customers only
Voicemail to text
Toll-free numbers
$.02 per minute for calling
Additional phone numbers
$5 per number
Requires upgrade plus $10 per number
Number porting
Charges to port in multiple numbers
Call recording
Requires upgrade
Shared phone numbers
Group text messaging
Dedicated business address book
Block numbers
Fax
Requires upgrade
Auto-replies
Requires upgrade
Snippets
Slack integration
Requires upgrade
Gmail integration
Zapier integration
Requires upgrade
CRM integration
Requires upgrade
iOS and Android apps
Web-based apps
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Avoid hidden fees
Dialpad forces you to upgrade to their premium plan in order to add additional numbers. Extra numbers are just $5 per month with OpenPhone.
Port numbers for free
Unlike Dialpad, you can move any existing US, Canadian, or North American toll-free numbers to OpenPhone without paying a porting fee.
Text internationally
Dialpad only offers this to US and Canadian customers on their premium plan or higher. With OpenPhone, send international messages on any plan from most locations.
Schedule texts
Easily queue up messages to go out to contacts based on their time zone.
Message snippets
Store your go-to text messages as snippets you can share with teammates and send with a click.
Send auto-replies
Set expectations and inform others when you’re unavailable by automatically sending a response based on missed calls, incoming messages, and new voicemails.
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Use shared numbers
Teammates can call and text from the same number at the same time.
Automatically share your address book
OpenPhone lets you specify which team members can access your address book when you import your contacts.
Collaborate in threads
Assign tasks or get input on an external conversation via private threads visible only to your team.
Centralize all your touchpoints
Automatically log all your phone communication into CRMs like Salesforce and HubSpot.
Speed up your workflows
Automate other repeat tasks so you can focus on more impactful work using our Zapier integration.
Easily import your contacts
Bring your contacts into OpenPhone through Google Contacts, a CSV file, or our CRM integrations.
Give your workflow a boost with OpenPhone AI.
OpenPhone AI automatically summarizes calls, then intelligently suggests next steps.
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Read conversations in detail and quickly find information with time-stamped call transcripts.
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Easily add new contacts with suggestions based on call and voicemail transcripts.
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You can bring as many existing numbers with you to OpenPhone. For free.
Leave all the work to us
Fill out a 1-minute form and let us take care of the rest. We outline the process here.
No service downtime
Your existing number works with Dialpad until the port date then switches over to OpenPhone.
Try OpenPhone first
Before submitting a port request, try out OpenPhone for free with a temporary number.
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Here to help
Is the customer service with your current provider frustrating? Ask us anything — and let us know what features you’d like to see added.
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The top-rated platform on G2
OpenPhone is the #1 business phone on G2 in customer satisfaction. Thousands of businesses trust OpenPhone to help build their work relationships.
Get set up in minutes
Sign up for a free, seven-day trial to get a first-hand look at OpenPhone. Adding additional numbers and teammates, and anything else you need to get going is easy.
See for yourself why thousands of businesses use OpenPhone.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.