Provide a great customer experience — even when you hit DND — with OpenPhone’s flexible call routing features. Plus, make free calls and texts to US and Canadian numbers.
Trying to focus on work but keep getting distracted by incoming calls and text notifications on your business phone? Do Not Disturb mode can help you stay in the flow and get your work done quickly without interruptions.
Don’t worry about missed calls or texts. The do not disturb forwarding feature sends incoming calls to your teammates on your shared number so they can handle incoming calls and texts on your behalf. In case no one picks up, you can add a custom voicemail message to keep customers informed.
If you’re a solopreneur, you can use do not disturb forwarding to route calls to a backup forwarding number.
Do not disturb forwarding is available on all OpenPhone plans. Learn how to activate Do Not Disturb in OpenPhone.
Handle your incoming calls smoothly with OpenPhone’s call management features.
Work together as a team to respond to customers with shared numbers.
Forward calls to an external number, such as an external answering service, during and after business hours.
Choose who receives your incoming calls on your team with custom ring groups.
.webp)
Make group calls
Bring all your stakeholders into the loop
Transfer calls seamlessly
Hand off customers to your teammates with the right context
Automate call recording
Review and analyze calls with automatic call recording, summaries, and transcriptions
Customize your caller ID
Help customers recognize your number with a business caller ID
Direct calls with phone menus
Give your customers custom menu options to reach different departments
Add third-party integrations
Keep your message and call logs in sync across your tools
That’s it! You’re ready to call your contacts and manage calls on your own terms.
Here’s why OpenPhone is the #1 business phone as voted for by thousands of professionals.
%20(1).jpg)
Add and adjust phone numbers as your business grows, including local US and Canadian numbers and North American toll-free numbers.
Each team member can get their own direct phone number, and team members in each department can share numbers for improved visibility and collaboration.
Need more numbers? Add numbers for just $5 per number per month.
Set your team up for successful collaboration so they can work together better.
Shared inboxes give your whole team visibility into all your customer communications so they can easily jump in when a teammate isn’t available.
Comment, answer questions, and assign tasks directly to any conversation with internal threads. You can even tag or mention colleagues directly to ensure nothing important is missed. Easily double-check if a team member has reviewed a customer interaction with inbox viewers.
Handle more calls in less time with call management features like phone menus, ring groups, simultaneous ring, sequential ring, and call transfers.
Customize your call forwarding service settings with conditional call forwarding, unconditional call forwarding, busy call forwarding, and no answer call forwarding.
Can’t answer every call? Record a custom voicemail greeting to let customers know when you can get back to them.
Reach more customers with advanced messaging features.
Never leave a customer’s text message unanswered with auto-replies. Schedule messages according to recipient time zones to make sure you’re reaching customers at a convenient time for them.
Spending too much time rewriting the same responses? Create text templates that answer your frequently asked questions with snippets.
Strengthen your customer relationships by gathering and referencing personal customer details, like upcoming birthdays or family member’s names.
OpenPhone allows you to create custom properties for more control over how you organize and categorize customer information. Plus, use contact notes to never forget important details like out-of-office plans or special customer preferences.
Spend more time focusing on customers and less on admin work with OpenPhone.
Easily go from one meeting to the next, knowing all your customer details are captured with automatic call recording and put note-taking on autopilot with AI-generated call summaries and call transcriptions.
Store and share your call and message activity across your team with OpenPhone’s CRM and VoIP integrations with HubSpot, Salesforce, Slack, and Zapier.
Want to automate even more tasks for your team? Integrate your tech stack with the OpenPhone API — trigger messages based on custom criteria like a sales form submission or a new contact addition.
Help your team establish better boundaries outside of work without being interrupted by customer calls or texts.
Configure your business hours to enable time-of-day routing to an external answering service or alternate phone number. Plus, create a custom voicemail greeting to set the right expectations with your customers.
OpenPhone enables teams to take their business phone with them wherever they go. Your team can provide great customer service from anywhere with an internet connection from a laptop or cell phone.
With OpenPhone’s Mac, Windows, iOS, Android, and browser apps, team members can take calls on their preferred devices.
Plus, set up call forwarding from anywhere with remote call forwarding.
Kathy Cruz
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
With a shared number, you can forward incoming calls before or after business hours to a number that allows other members of your team to answer the call. It will only dial other team members who are available and do not have a conflicting work schedule or Do Not Disturb enabled.
If you don’t have a shared number, calls that come in when you’re on do not disturb mode will go straight to voicemail.
It’s important to note that do not disturb call forwarding to a shared number is only offered by VoIP business phone providers like OpenPhone; it’s not typically offered by traditional cell carriers for personal use.
Yes, messages still get delivered when someone puts their phone on DND mode. Their notifications will be muted until they turn DND off, so they won’t be notified about your message until then.
You can set up do not disturb on your iPhone with iOS 15 or later using Focus settings. Here’s how:
Alternatively, you can ask Siri to turn Do Not Disturb on or off by asking it to do so.
It’s easy to turn DND on and off on an Android. Here’s how:
If you have a speaker with Google Assistant, you can ask it to silence your phone using voice commands.
Learn more about call forwarding on Android phones.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
.svg)
OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.