Automatically route your incoming calls during and after business hours with OpenPhone. Build flexible routing options that work for your business.
Plus, make free calls and texts to US and Canadian numbers.
Business hours call routing is a VoIP time-based routing feature that lets you adjust how you route inbound calls depending on if they come in during or after your business hours.
For example, you can route callers to a phone menu focused on helping them reach the right team member during business hours. For after-hours calls, route customers to an alternate phone menu with the option to leave a voicemail or forward calls to an after-hours emergency number.
Being in control of how you handle after-hours calls gives your team a better work-life balance, ensuring they’re not interrupted by customer calls or texts during their personal time. It also creates a better customer experience by setting the right expectations if no one on your team is available to answer the call.
You can configure business hours call routing by setting up the call flow builder in OpenPhone. The drag-and-drop builder gives you complete control over how you handle incoming calls depending on the time of day and day of the week.
Use conditional blocks to adjust your call flow depending on whether a condition is filled or not, like if a call comes in during or after business hours. Then, use calling blocks to either send callers to a phone menu or voicemail, forward a call, play an audio message, or dial an available teammate.
Set up call routing flows for your business in minutes.
Work together to answer every customer call with shared numbers. Simultaneously ring all available team members, or dial one after the other with sequential ring.
Let your customers automatically connect with teammates skilled to answer their questions using a phone menu. Create multiple ring groups to prioritize who receives phone calls first during and after business hours.
Connect with every customer even when you’re not available with custom voicemail greetings and auto-replies, or forward their call to a different number like an answering service or emergency number.
Make group calls
Bring everyone into one conversation to get on the same page
Warm call transfer
Give your teammates important context when you transfer calls to them
Automate call recording
Never worry about missing a customer detail
Customize your caller ID
Help customers immediately recognize your outbound calls
Create multiple phone menus
Direct customers to the right phone number depending on the time of day
Integrate your tools
Share your call or message logs across your tools for complete visibility
It’s easy to configure business hours call routing in OpenPhone.
That’s it! You’re ready to route incoming calls right away.
Here’s why OpenPhone is the #1 business phone system as voted for by thousands of professionals.
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OpenPhone allows your team to bring their business phone wherever they go. Your team can work from a laptop or mobile phone from anywhere with an internet connection.
Sync all your customer communications to your central phone system with OpenPhone’s Windows, Mac, iOS, and Android apps.
Easily get new numbers as your business grows, including local US and Canadian numbers and North American toll-free numbers. Each team or department gets their own shared number, so team members can split incoming calls and messages.
Need a direct phone number for each team member? Every OpenPhone plan includes a dedicated number for each user in the workspace.
It’s easy to add even more numbers. Get additional numbers for $5 per number per month.
Reduce silos and help your whole team keep tabs on what everyone is working on with one shared inbox. Tag or mention colleagues when you need their input with internal threads.
Keep tabs on who is up to date on a conversation and follow up on previous threads with inbox viewers.
Scale your customer texting efforts with OpenPhone. Use pre-written snippets to send answers to common questions in seconds, and configure automatic text flows to continuously nurture your customer relationships.
Want to respond to customers when you’re not available? Create auto-replies to set expectations, and schedule messages in advance to easily work across timezones.
Go the extra mile by storing and referencing personalized customer information in contact notes, like upcoming birthdays or vacation plans. Create custom properties to customize how you sort and categorize your customers.
Plus, OpenPhone enriches your address book by syncing contact data to your CRM.
Automate repetitive tasks so your team can spend more time on what matters most.
Focus on customers during your calls, not taking notes, with business call recording, AI call summaries, and call transcriptions.
Give back hours to your team with OpenPhone’s automations — connect all your tools with our Zapier integration or the OpenPhone API.
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Sean Williams
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
You can customize your routing options and improve your customer experience with the call flow builder in OpenPhone. Here are a few options:
It’s easy to set your business hours in OpenPhone.
Here’s how to set business hours on the web or desktop app:
To set business hours from the mobile app (iOS and Android), follow these steps:
Here are three key benefits of setting up business hours call routing for your team:
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.