Increase your response times and cut down on missed inbound calls using OpenPhone. Dial in your customer experience with custom ring groups and other call management features, like call forwarding and phone menus. Plus, enjoy free calls and texts to US and Canadian numbers.
Sequential ring allows you to ring your team members in sequential groups one by one, instead of all at once. This helps limit the distraction caused by ringing your entire team at once and allows you to improve your pickup rates.
Add sequential ring to your call flows during and after business hours with OpenPhone. Plus, you can add and adjust your ring groups and ring duration for each batch.
Note: the sequential ring feature is available for Business and Enterprise plan users.
Shared phone numbers make it easy to see who said what on your team. Use call views to monitor performance and share feedback directly on a customer call.
Phone menus help your customers navigate to the right department — completely self-serve. Reduce your call holds and call transfers to save your team valuable time.
Is your team unavailable or busy? Use custom voicemails, auto-replies, and VoIP call forwarding as backup options to continue the conversation. Keep customers informed every step of the way.
Route incoming calls to another teammate if everyone in the first ring group is busy on a call.
Create backup ring groups if team members are unavailable to take a call. Plus, forward calls to an alternate number if no one on your team can pick up.
Share your incoming call workload evenly across your team so no one feels overwhelmed.
That’s it! You’re ready to start ringing your team on your terms with OpenPhone’s sequential ring service.
Make group calls or texts
Coordinate schedules and align expectations with a large group
Forward calls
Eliminate unanswered calls with selective call forwarding
Automatically record call details
Capture every detail with automatic call recordings and transcriptions
Pass off calls with context
Hand off incoming calls to other team members with call transfers
Set business hours
Maintain work-life balance for your team with office hours and after-hours call flows
Integrate your tools
Share your call and message logs where you need them
Here’s why OpenPhone is the #1 business phone provider, as voted for by thousands of professionals.
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With OpenPhone, your team can work from a laptop or cellphone from anywhere with an internet connection. With Mac, Windows, iOS, and Android apps available, OpenPhone syncs all your customer communications across every device.
Easily add new numbers for teams when you need them. Choose your preferred local (US or Canadian) or North American toll-free number.
Each colleague who joins your workspace gets their own phone number, and you can share numbers across teams to split work across team members.
Need more numbers? Each additional number costs just $5 per number per month.
See all your calls, messages, voicemails, recordings, and more with shared inboxes. Get a clear picture of all your customer communications in one place.
Work with your team smoothly in OpenPhone. With internal threads, you can work together to answer questions, provide feedback, and assign tasks directly. Get a colleague’s attention with mentions and make sure they’ve viewed a conversation with inbox viewers.
Want to communicate with more customers by text? Make sure every customer text is answered with auto-replies.
Easily work across timezones by scheduling messages at a time that’s convenient for your customers. Plus, answer common customer questions faster with snippets (pre-written text templates).
Bring a personal touch to your customer conversations by gathering important customer data.
Use custom properties to organize and sort customer info or use contact notes to quickly jot down important details, like a customer’s vacation plans or upcoming deadlines.
Help your team spend more time on what matters. OpenPhone streamlines repetitive admin work so your team can focus on their most important work.
Spend less time taking notes between calls with business call recording, AI call summaries, and call transcriptions.
Keep all your systems up to date and your team aligned with our native HubSpot and Salesforce integrations.
Want to nurture customer relationships on autopilot? Create automated text flows and other workflows with our Zapier integration or the OpenPhone API.
Amir Ghorbani
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
While both round-robin and sequential ring give you more control over who on your team gets dialed first, there are key differences between the two.
Round-robin ringing is a call distribution type where incoming calls are evenly distributed among a predetermined list of recipients.
For example, with round-robin call routing, if you have a group of three recipients, the routing system will make sure all three recipients receive incoming calls evenly.
Sequential ring is a call distribution type where incoming calls are dialed in a predetermined sequence. With sequential ring, if you program the call sequence to be Recipient #1, Recipient #2, and then Recipient #3, your incoming calls will always proceed in that order.
OpenPhone has several ring group options.
- All at once ring order: Using simultaneous ring, incoming calls will ring all available team members with shared access to a phone number.
- Random ring order: Incoming calls will ring a random group based on the ring duration you choose or until someone picks up.
- Custom ring order: Incoming calls ring a specified group. You can pre-select the order in which teammates receive calls first.
Note: Custom ring groups are available on OpenPhone’s Business and Enterprise plans.
Yes, you can route calls to a non-OpenPhone number using our call forwarding feature. You can also modify your call forwarding flows during and after business hours with time-of-day routing.Keep in mind OpenPhone supports forwarding to US or Canadian numbers.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.