Answer incoming calls even when you’re busy with OpenPhone. Build flexible call flows that work for your business. Plus, make free calls and texts to US and Canada phone numbers.
As your business grows, it’s natural to want to answer all your incoming calls. However, increasing call volumes can make it challenging, especially for small teams. Busy call forwarding helps you handle more incoming calls so you can reduce unanswered calls and attend to more customers before they take their business elsewhere.
Busy call forwarding sends incoming calls to members of your shared number when you’re already on a call. Don’t have additional team members to share a number with? You can route calls to a backup forwarding number or create a custom voicemail message letting customers know when you’ll get back to them.
Busy call forwarding is available on all OpenPhone plans.
Handle your phone calls your way with OpenPhone’s call management features.
Work together as a team to respond to customers with shared numbers.
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Forward calls to another telephone number, such as an external answering service, depending on your business hours with time-of-day routing.
Optimize which team member receives incoming calls with custom ring groups.
Make group calls
Get all your stakeholders together and easily coordinate schedules with group calling
Transfer calls
Seamlessly hand off calls with context using warm call transfers
Record calls automatically
Never miss a customer detail with automatic call recording, call summaries, and call transcription
Customize your caller ID
Make sure your customers know it’s you when you’re calling
Create a phone menu
Help customers direct their own calls to the most qualified team member
Integrate your tools
Keep your whole team up to date by sharing your call and message data where you need it
That’s it! You’re ready to configure your call forwarding features.
Here’s why OpenPhone is the #1 business phone service, as voted for by thousands of professionals.
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Get a phone number for each new team or department, including local US and Canadian numbers and North American toll-free numbers. Add multiple team members to a shared number.
Need dedicated numbers for team members? OpenPhone plans include a number for every user who joins your workspace, so your teammates get their own dedicated number..
And if you need even more numbers, additional numbers cost $5 per number per month.
Help your team get on the same page.
Shared numbers give your entire team visibility into what everyone is working on. Tag specific team members in internal threads to troubleshoot issues and solve customer challenges. Easily confirm whether a teammate is caught up with inbox viewers.
Give your team the tools to handle incoming calls for every scenario.
Make sure every incoming call goes to the right team member by customizing your ring groups. For example, simultaneous ring will dial all your team members at once, while sequential ring will dial them one after another.
Forward calls from anywhere with remote call forwarding. Choose how to handle unanswered calls with unconditional call forwarding, no answer call forwarding, and do not disturb call forwarding. Or forward calls to a backup number with a custom voicemail greeting.
Set up auto-replies to respond to customers even when you’re not available, or quickly send answers to common questions with pre-written snippets.
Schedule messages to respond even when your team is away, and continually nurture customer relationships with automated text flows.
Gather and store important customer data to personalize your conversations.
Use custom properties to customize how you sort and label your contacts. Add contact notes with important details, like upcoming time off or customer preferences. Plus, OpenPhone automatically syncs contact details back to your CRM.
Let OpenPhone take care of mundane admin work so your team can focus on what matters most.
Quickly go between meetings without having to pause to take notes with call recordings, AI-powered call summaries, and call transcriptions. Plus, automatically categorize and sort calls for easy reference with AI call tags.
Automatically keep your systems up to date with our VoIP integrations, including our native HubSpot and Salesforce integrations.
Take automation to the next level with OpenPhone — connect all your tools with our Zapier integration or the OpenPhone API.
Help your team fully switch off after working hours without being interrupted by customer calls or texts.
Adjust your phone settings to set business hours that forward after-hours calls to an external answering service, or record a custom voicemail greeting to let your customers know when you’ll be available. Individual team members can also set work schedules so that you can accommodate shift-based scheduling for users of a shared number.
With OpenPhone, your team can call and text customers from anywhere using their preferred device and an internet or WiFi connection.
All customer communication records will be synced to your central phone system with our iOS, Android, Mac, Windows, and browser apps.
Kathy Cruz
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
If you want to avoid missing your customer calls, you can forward your busy calls to another number using the steps below.
However, you might consider a business phone that allows you to create ring groups instead. With ring groups, you can add multiple team members to a number, so someone is always available to answer a call.
For major US phone carriers, you set up call forwarding by dialing the “star” (*) on your keypad, followed by a code.
Verizon: Dial *71 followed by the 10-digit forwarding phone number.
AT&T: Dial *90, enter a forwarding number, and press #.
T-Mobile: Dial **67* and enter the 10-digit forwarding phone number, followed by the # sign. Press the call button.
Check out our article on how to forward calls for more details.
You can set up call forwarding for iPhone, but keep in mind that only unconditional call forwarding is available – not conditional.
To set up call forwarding on your cell phone, follow these steps:
You can set up call forwarding for Android mobile phones using the default app. Here’s how:
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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