See who’s calling you in seconds and prioritize callbacks with the best phone system for teams.
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Call screening is the process of reviewing incoming calls and taking appropriate action, depending on who’s calling you based on the displayed caller ID. Businesses use call screening as a core part of their call management strategy to review incoming calls and decide if they want to answer, decline, or send to voicemail.
Before VoIP providers with call screening features were widely available, companies used to rely on receptionists to screen and route phone calls. Now companies can use automatic call screening and call routing to manage calls efficiently and avoid spam calls.
There are three ways to screen calls with OpenPhone:
It only takes four steps to start screening calls in OpenPhone:
Let customers choose who they want to speak to on your team by using your phone menu.
Reduce your call transfers and give back time to your customers and your team.
Follow up on missed calls efficiently by using voicemail transcriptions to prioritize which customers need a callback more quickly than others.
Telemarketers spamming your business number? Add them to your blocklist — we’ll handle the rest.
Tied up in a meeting and can’t handle incoming calls? Send them straight to your voicemail and screen them later.
Screen incoming calls from unknown callers over text first. Set an auto-reply to ask for their name and reason for calling.
Work together as a team to screen prospective customers in an internal discussion thread before following up.
Here's why thousands of small businesses choose OpenPhone
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With OpenPhone, you can work from wherever you wish. Download OpenPhone for Mac, Windows, iOS, or Android. Or use it on your browser. All you need is an internet connection.
Add local US and Canadian numbers and North American toll-free numbers when you need them as your business grows. Each member in your workspace comes with their own number, and you can share numbers for specific teams. Plus, all numbers in your workspace come with free calling to the US and Canada.
Need even more numbers? Additional numbers are just $5 per number per month.
Easily distribute calls among your team to provide quick and friendly service to customers.
Route calls to any available teammates using a shared phone number simultaneously. Use phone menus to help customers navigate to the right department and reduce call transfers. If customers do need a transfer, use warm transfers to provide another teammate context so they can pick up where you left off.
Give your team the tools they need to work better together with OpenPhone.
Use internal threads to have real-time discussions with your team to find solutions to customer issues and assign tasks to team members. Confirm key colleagues are in the loop by mentioning them in an internal thread. Plus, with shared numbers, multiple calls can happen from the same number in real time, ensuring no customer is kept waiting when team members are available.
OpenPhone takes care of the admin work so your team can focus on the work that matters.
Automatically log your calls and texts in Salesforce or HubSpot with our native CRM integrations. Record your calls and generate instant AI-powered call summaries and transcriptions instead of taking notes on your calls.
Our advanced messaging capabilities automate even more work for you. Schedule messages to send at a time that’s convenient for your customers. Configure auto-replies to ensure customers always receive a quick follow up, even when they text you after business hours. And with our Zapier integration, you can trigger automated text flows for quicker responses, like when a customer submits a website form.
Enable your team to work remotely wherever they have an internet connection with OpenPhone’s desktop apps and mobile apps for Android and iPhone — no fancy hardware required.
Julee Fels
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
Caller ID is one call screening feature your team can use to cut down on spam calls. But it’s not the only feature you can use. Phone menus, voice transcription, and auto-replies are other great ways to screen and assess incoming calls.
If you have an iPhone with iOS 13 and later, you can screen calls using the Silence Unknown Callers feature. Here’s how:
Both iPhones and Pixel phones have native call screening features that you can use. Alternatively, you can use a third-party app, like Truecaller or Robokiller, to screen calls.
For business needs, most VoIP providers offer call screening features.
If you notice your team is wasting an increasing amount of time on robocalls and spam calls, it’s time to invest in a business phone system that provides call screening services for you.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.