Manage your business communications smoothly with OpenPhone’s call management software. Route, transfer, forward, and analyze incoming calls for fast-growing teams.
.webp)
Manage incoming call volume more effectively while providing a stellar customer experience.
Customize your team’s ring order
Answer every customer call and reduce wait times with shared numbers and ring groups. Choose to ring your team one at a time, in batches, round robin, or all at once.
Guide customers with phone menus
Reduce call transfers and make sure your customers reach the right team member with call routing features like phone menus.
Manage expectations with business hours
Let customers know what to expect if they try reaching you after hours. Use custom voicemails and auto-replies to manage unanswered calls and keep customers engaged.
Prioritize callbacks with call views
Easily see which customers need attention. Get accurate, real-time metrics on your team’s performance with call views.
Your team can get started managing calls with OpenPhone in just three steps:
That’s it! You’re all set to manage calls with OpenPhone.
Shared numbers
Split responsibility for incoming calls and texts across your team.
Call hold (available on the Business plan)
Put customers on hold — no need to schedule callbacks.
Call transfers
Hand off customers and provide context to another team member with warm transfers.
Call forwarding
Forward incoming calls to another number during or after business hours.
Group calling
Add multiple stakeholders to live calls to make group decisions.
Call recording
Use automatic or on-demand call recording so you don’t miss a single detail.
Michael Chen
Thousands of businesses choose OpenPhone to improve call quality.
%20(1).jpg)
Add numbers as your business grows, including local US and Canadian numbers and North American toll-free numbers. Each team member gets their own direct phone number, and each department can share numbers for team visibility.
Need more numbers? Add numbers for just $5 per number per month.
Shared inboxes help team members know what everyone is working on.
Reduce silos and notify team members when their input is needed with internal threads and tags. Anyone from your team can pick up where you left off with up-to-date customer data from OpenPhone’s HubSpot and Salesforce CRM integrations.
Monitor customer interactions and employee performance with our analytics dashboard. Coach your team by reviewing call recordings and sharing detailed feedback by highlighting timestamps in our AI-powered call summaries and transcriptions.
Improve your customer relationships with advanced texting capabilities.
Schedule messages for your customers at a convenient time for them. Use auto-replies to send a response when you’re not available to respond right away. Send answers to frequently asked questions with text templates in just a click with snippets, and leverage Zapier text workflow automation to nurture your customers.
A good business phone system sets the right boundaries for your team to disconnect when they’re not working.
Set up business hours to make it clear when your team is available. Then use custom voicemails to let customers know what to expect when they call you after hours or use after hours call forwarding to direct calls to an on-call team member.
OpenPhone’s desktop and mobile apps make remote work possible — with no additional hardware or landlines required.
Make business calls and send SMS/MMS messages from anywhere to the US and Canada for free. Plus, with cross-platform apps, your team can call from their preferred devices, and all communications will sync back to our phone system.
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
A call management system is a software platform that helps teams route, handle, and respond to incoming calls efficiently. A call management solution makes it easy for businesses to respond to customers in the right way at the right time.
Call management software offers many benefits, including:
There are three important criteria to consider before choosing the right call management system for your business needs.
When choosing a VoIP phone system for your small business, it’s important to consider ease of use and features. A simple program with an intuitive interface will make it easier for your team to get up and running quickly. Consider choosing a cloud-based call management software that works across different computers and mobile devices so your team can make phone calls from anywhere with WiFi.
Shared numbers are a must-have feature for businesses looking for a call management system. They allow multiple people on your team to take calls from the same number at the same time. They also give your team shared context so they’re always on the same page.
Ring groups let you set a ring order to manage your inbound call flow. Phone menus (also known as interactive voice response or IVR) give callers the ability to navigate to their preferred team member or department; your vendors don’t have to call in to your customer support team.
Finally, make sure you choose a reliable system with a good uptime record.
OpenPhone’s features make it easy for managers to review and coach their team’s calls and improve customer engagement. Here are two coaching techniques we recommend when using OpenPhone for coaching:
Call shadowing
Call shadowing is an effective, low-cost way to train new reps or help existing team members improve their customer service. Have the person you’re coaching listen in on a live call with an experienced team member. They’ll get to see how different scenarios play out and how coworkers with years of institutional knowledge and experience navigate different situations.
Then, encourage the team member to ask questions about how and why things were handled in a certain way so they can apply their learnings to their future calls.
Call reviews
Call reviews are a valuable opportunity to review recorded calls one-on-one or in a team environment. Discuss what was done well and ways the rep could improve. Listen to several different types of calls so the individual or team can learn from various scenarios and challenges.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
.svg)
OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.