Handle more calls from the same number with shared calling on OpenPhone.
Automatically assign incoming calls to available team members and set custom ring orders. Plus, calls and texts to US and Canadian phone numbers are always free.
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Shared calling enables teams to make and receive calls from a single phone number at the same time. Powered by Voice over Internet Protocol (VoIP), shared calling is a common feature of virtual phone software because virtual numbers aren’t tied to a physical device or single location.
With shared calling, incoming calls reach a number and dial all available team members. If someone is currently on a call using that number, other team members can still answer inbound calls or make outbound calls from the number.
Shared calling helps teams handle high call volumes without sacrificing efficiency. It also makes it easier for customers to contact you because they don’t have to dial multiple numbers to reach someone or wait for their call to be transferred. Shared calling is a powerful modern business phone calling feature built for busy, growing teams.
Shared calling is enabled in OpenPhone when you share your number with a team member. Invite your teammates to your OpenPhone workspace and start using shared numbers.
When you receive an incoming call, OpenPhone rings all available team members with access to that number. OpenPhone will stop ringing once someone answers the call so other team members know the caller has been helped.
The line is never busy, even if a team member is on a call. Other team members can still make and receive calls from that number.
Get more control over how you handle incoming calls with OpenPhone’s call management features.
Keep track of all your customer relationships. Get a unified view of all your conversations — calls, texts, voicemails, recordings, and more.
Decide who on your team receives incoming calls with our custom ring groups functionality.
Record custom voicemail greetings and create auto-replies to keep customers informed. Or forward their call to another number, like an answering service or emergency number.
Make group calls and texts
Easily bring everyone together in one conversation
Transfer calls with ease
Share essential context with colleagues with warm call transfers
Record calls when you need
Capture every customer detail – no matter how big or small — with on-demand and automatic call recording
Stand out to customers
Set a custom caller ID to make sure your customers know it’s you calling
Customize your phone menu
Connect customers directly to the right teammate with a phone menu (also known as IVR and auto attendant)
Connect all your tools
Share your call and message logs with third-party integrations
That’s it! Start using your shared number to call your contacts right away.
Here’s why OpenPhone is the #1 business phone provider, as voted for by thousands of professionals. We’re always adding new features to help small businesses connect with their customers.
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Choose your preferred phone number for every team or department, including local US and Canadian numbers and North American toll-free numbers. Then add your team to a shared number so incoming callers can simultaneously ring them.
Need dedicated phone numbers for each team member? All OpenPhone plans include a number for every user who joins your workspace so your teammates can make and receive calls from their own assigned phone numbers.
Adding more numbers is easy. Additional numbers cost $5 per number per month.
Keep your team working together toward the same goal.
Give your team visibility into what everyone is working on, including messages, voicemails, and recordings with shared inboxes.
Use internal threads to provide relevant updates or assign tasks next to a customer conversation. Tag or mention colleagues to ensure they’re notified. Plus, confirm they’ve viewed a conversation with inbox viewers.
Equip your team to handle more incoming calls with OpenPhone. Choose the order teammates receive incoming calls and avoid sending your customers into a call queue with ring groups. Plus, increase your outbound calling pick-up rates by customizing your business caller ID.
Easily work beyond borders. Forward incoming VoIP international calls to a local US or Canadian number. Is your business located outside of North America? OpenPhone’s virtual phone system allows you to take calls from the US and Canada with international calling for businesses.
Connect with more customers by text in less time. Respond to customers even when you’re not available with auto-replies, and schedule messages to always send at a convenient time for your customer.
Spending too much time writing the same answers to common questions? Create pre-written snippets (text templates) to send answers in seconds. Plus, configure automatic text flows to keep customers engaged.
Keep the focus on your customers by automating repetitive tasks.
Hop between meetings, knowing that all the important details are captured with call recordings, AI-powered call summaries, and call transcriptions. Plus, easily categorize and refer back to previous calls with AI call tags.
Save time for your sales team with our native HubSpot and Salesforce integrations. Log calls and texts in your CRM automatically and keep your contact data in sync with your OpenPhone workspace.
Take automation to the next level with OpenPhone — connect all your tools with our Zapier integration or the OpenPhone API.
Allow your team to disconnect after working hours without the risk of being interrupted by customer calls or texts. Set business hours that forward after-hours calls to a backup phone number or voicemail.
OpenPhone lets your team take their business phone with them wherever they go. Call and text customers from anywhere with your preferred device and a strong internet connection.
Download OpenPhone on any smartphone or computer with our Mac, Windows, iOS, and Android apps. And for every other platform, you can use OpenPhone in your browser.
Chris Wright
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
Up to 10 users on your team can access your shared number with OpenPhone’s Starter plan.
If you upgrade to the Business plan, you can add an unlimited number of users to your shared number, and a maximum of 100 users can call and text from your shared number at the same time.
Yes, you can mute call and text notifications for specific numbers in OpenPhone.
To mute OpenPhone numbers in the web or desktop app:
To mute OpenPhone numbers in the mobile app:
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.