Automatically route calls with a cloud IVR for your customers. Easily set up keypad and voice command navigation, multiple phone menus, and backup routing options. Plus, make unlimited calls and texts to US and Canadian numbers.
Cloud IVR (interactive voice response) systems are virtual phone menus that help incoming callers navigate to different departments in your business.
Business phone platforms connect callers with different team members based on keypad options or voice commands, like ‘Press 1 to reach sales’ or ‘Press 2 to reach customer support.’ Cloud IVR systems are unique in that they don’t require physical infrastructure like on-premises PBX hardware to route incoming calls.
Cloud-based IVR systems help businesses manage their incoming call volumes. Callers can navigate to their preferred department, which reduces call transfers and improves the customer experience. Cloud IVR also cuts down on spam calls because bots can’t select a menu option.
OpenPhone is a VoIP phone system designed for small businesses. With OpenPhone, you can manage your incoming calls with a cloud IVR solution in the call flow builder. Simply go to the call flow builder in your phone number settings and add the phone menu step to your call flow.
You can add up to 10 keypad options in your phone menu. Callers can navigate the menu using voice commands or keypad options. You can also create a custom greeting message for your phone menu by uploading an audio file, recording yourself, or doing text-to-speech.
Help customers connect with your team faster and prevent customers from slipping through the cracks with cloud IVR.
Provide more options to callers during business hours and a separate phone menu for after hours.
Help your customers reach individual team members and departments directly. Reduce your call transfers with self-service options. You can also add a recorded audio message as one of your menu options to share basic information about your business, like your address and business hours.
Prepare team members for incoming calls. Share a caller’s chosen menu option so reps can tailor how they answer the phone.
Connect with every customer even when you’re not available with custom voicemail greetings and auto-replies, or forward their call to an emergency number. Want to make sure you never miss a call? Answer common questions and take detailed messages with Sona, our AI agent.
Custom ring groups
Choose who on your team receives incoming calls first
AI call transcripts and summaries
Capture every customer detail in your calls automatically
Business caller ID
Let customers know when you’re calling with an outgoing caller ID
SMS and MMS messaging
Continue the conversation over text, no credits required
Business hours
Set up call flows during and after your work hours
Third-party integrations
Share your call and message logs where you need it
See why OpenPhone is the #1 VoIP service provider for small and growing businesses
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Add as many numbers as your team needs. With OpenPhone, you can choose from local US and Canadian phone numbers and North American toll-free numbers.
Select your preferred area codes depending on where your customers are located, or pick a vanity number to help you stand out from the competition.
All OpenPhone plans include a number for every user who joins your workspace so your teammates can make and receive calls from their own direct phone numbers. And if you need more numbers, additional numbers cost $5 per number per month.
Design powerful call flows in minutes with OpenPhone. Choose your call distribution with custom ring groups, give customers self-serve options with phone menus, and direct incoming calls to a secondary number with our call forwarding options. Create multiple call flows based on your team’s business hours.
Pair your call flows with our call management features. Hand off customers to your colleagues with the right amount of context with warm transfers and bring stakeholders on the same call with group calling.
Want to serve your customers even when your team is busy? Try Sona, OpenPhone’s AI agent. Sona answers calls 24/7, handles common questions, captures key details, and gives you visibility into its performance for every conversation.
The best part? Sona is a conversational AI tool that understands natural language better than a chatbot. It’s like having an always-on receptionist — so you can focus on your business needs and not worry about losing potential customers if you can’t pick up the phone.
Work better together with your team using OpenPhone. Share inbound calls and texts and reduce your missed calls with shared numbers. View all your communications — call history, texts, voicemails, recordings, and more — in one place with shared inboxes.
Collaborate on solving customer issues and tag team members in follow-up tasks with internal threads. And with inbox viewers, you won’t need to follow up with them — simply jump into a thread to see which colleagues have reviewed specific recordings or conversations.
OpenPhone automates a lot of your team’s admin work with the power of artificial intelligence so your reps can focus on your customer’s needs.
Automatically record your calls and get instant AI-powered call summaries and transcripts. Add new contacts to your address book automatically with suggested contacts. Track ongoing call trends and gain insight into your customer behavior with AI call tags.
Connect OpenPhone where your team works. Use our native CRM integrations with HubSpot and Salesforce, or use our Zapier and Make integrations to connect to your preferred CRM. Want more control over how you share your call and text data? Build custom integrations with the OpenPhone API.
Text smarter with OpenPhone’s advanced messaging features.
Automatically respond to customers with SMS auto-replies when your team is unavailable, whether it’s a missed call or an after-hours text. Schedule messages to reach customers in their time zones with scheduled messages. Create text templates to answer common questions with snippets.
With OpenPhone, your team can use any device they prefer to communicate with customers. Download our Mac, Windows, iOS, and Android apps, connect to the internet, and you’re all set.
Using a device that doesn’t run on any of these platforms? Log in to our web app, and make calls through your browser.
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Find out how much you’re investing in your business phone solution upfront on our pricing page.
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The benefits of cloud IVR are:
- Increased customer satisfaction: With IVR software, customers can navigate through your departments to find the team member they wish to speak to. By reducing their hold times and call transfers, they can resolve their issues or get answers to their questions faster, which increases their overall satisfaction.
- Reduced spam calls: Cloud IVR menus drastically cut down on spam calls because robocall can’t select keypad options or issue voice commands (at least, not yet). And when you reduce your spam calls, you free up your team to take on more of your customer calls.
- Reduced operational costs: Cloud IVR systems are more affordable than traditional telephony solutions because you don’t need to install and configure custom physical hardware to set them up. They’re also highly scalable, which means your costs don’t increase significantly when you add more team members to your phone system.
Get inspired to create your own IVR scripts with our list of examples.
Auto-attendants and IVR systems share similar functionality. With an auto-attendant, you can navigate through a phone menu with keypad options. With an IVR, you can use voice commands to navigate the phone menu.
Advanced IVR systems offer additional features to optimize the customer journey so customers don’t have to speak directly to reps (or live agents in a call center), like real-time access to personalized information and security measures to authenticate callers with PIN authorization.
Cloud IVRs aren’t limited to contact centers — they can be used by small and growing businesses as well.
An IVR call flow is the path a customer takes to navigate through a business’s IVR system, guided by preset menu options. Curious about how you should structure your IVR call flows? Here are 10 IVR call routing strategies for better call management.
Cloud IVRs are cost-effective solutions that are much more affordable than traditional on-premises IVRs and PBX-based options. You can expect to pay $23 to $40 per user per month for a highly-rated cloud IVR solution.
Find out more about how much VoIP systems and cloud IVRs cost in our breakdown of VoIP costs.
Most cloud IVR options are only available in business phone platforms, which tend to be paid products. You can try OpenPhone’s cloud IVR solution for free for seven days in our free trial — sign up today!
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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