Get as many numbers as your team needs with OpenPhone’s business phone system.
OpenPhone is powered by Voice over Internet Protocol (VoIP) technology. That way, you can access your business number from any computer, smartphone, or tablet using the internet. In the past, businesses needed custom desk phones, headsets, and hardware to connect multiple lines to their phones. Unlike traditional office phones, VoIP phone systems make it easy to set up and use multiple numbers simultaneously, because virtual numbers aren’t tied to a physical device or a single location.
Teams can easily add multiple business phone numbers to their OpenPhone workspace and choose their preferred number. Each number has a dedicated inbox where team members can make calls, send messages, and view a record of all customer communications from that number. It’s easy to share numbers across members of a team, service area, or department. With shared numbers, your team can be even on separate calls using the same number at the same time.
Whether you need to provide customer support, make sales, or fulfill service requests, OpenPhone’s small business phone system is designed to help you communicate with your customers with ease, at any call volume.
Add as many local US, Canada and North America toll-free numbers as your team needs to connect with your customers. Filter by city and state for recognizable local numbers or customize a vanity number to help your business stand out.
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Help your team stay organized and easily keep track of ongoing conversations. See a real-time unified view of all your business communications — phone calls, texts, voicemails, recordings, and more when you need it.
Connect customers with your team fast. Choose who receives incoming calls first on your team to increase your pickup rates and reduce missed calls.
Add custom voicemail greetings and auto-replies to keep customers informed. You can also forward calls to another number, such as an answering service or emergency number.
Group calling
Easily coordinate schedules and confirm next steps with a group
Call transfer
Share important context before connecting callers with other team members
Call recording
Be fully present on calls without worrying about taking notes or missing customer details
Phone menus
Give customers self-serve options to reach your team
Business caller ID
Help customers recognize your number when you call them
Third-party integrations
Connect OpenPhone with your tools to share your communications where you need them
It’s easy to get started with the best multi-line phone system for small businesses.
That’s it! Start calling your contacts using multiple lines right away.
Here’s why OpenPhone is the #1 business phone as voted for by thousands of professionals.
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Get your choice of virtual phone numbers for every business need. Easily add local US and Canadian phone numbers, and toll-free numbers as your team grows. Want each colleague to have their own unique phone number? Each user on your OpenPhone plan includes one unique number.
Plus, create shared phone numbers for different departments so your team can use multiple phone lines together. With a shared line appearance, they can have multiple conversations on the same number at once.
Reduce silos and give your whole team visibility into a shared calling inbox to see exactly what everyone is working on. Resolve questions and provide feedback directly on customer communications with internal threads. Check inbox viewers to know exactly who’s reviewed a conversation to avoid time-consuming follow ups.
Need to pass off a call to another team member? Use warm transfers to give them all the right context before transferring the customer. Or get them on the line with group calling (also known as conferencing or conference calling).
Equip your team with inbound call handling for every scenario, so you never miss a call. Answer calls more quickly by simultaneously ringing all available team members, or create ring groups to choose who gets dialed first. Connect customers with the right team member to answer their questions with a phone menu (also known as auto attendant and IVR.)
OpenPhone helps you grow your business beyond borders with international calling. Plus, increase your outbound call pick up rates with a VoIP caller ID to help customers recognize you no matter where you’re calling from.
With OpenPhone, you can connect with more customers by text.
Send schedule messages to queue up messages to go out to your contacts at just the right time. Send more texts in less time with pre-written text templates (called snippets), and automated text flows that keep customers engaged over time. Plus, bring key stakeholders together in one group text to easily coordinate next steps.
Automate repetitive tasks, so your team can focus more on what matters.
Hop from one meeting to the next without having to pause in between to take notes with AI-generated call summaries and transcriptions. Easily see and understand ongoing trends in your customer data with AI call tags.
Trust your systems are accurate, so you can make data-informed decisions. OpenPhone’s CRM and VoIP integrations keep data across your tools up to date automatically. Use our native HubSpot and Salesforce integrations, or build a custom integration using Zapier or the OpenPhone API.
Give your team the ability to fully switch off after work without being interrupted with features like Do Not Disturb and work schedules.
Use after hours call flows send calls to an external number, a custom phone menu, or answering system, so your team can take a break. Set up custom voicemail greetings or auto-replies so your customers know what to expect next.
OpenPhone’s cross-platform apps empower your team to work remotely from anywhere with an Internet connection using their mobile device or computer. Get the flexibility you need with our Windows, Mac, iOS, Android, and browser apps.
Heston Williams
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
Multiple-line phone systems are business phones that have multiple phone numbers on one single phone. Traditionally, having multiple phone numbers on one phone was difficult and required custom, expensive equipment, like a desk phone or handset, to achieve.
Now, with virtual phone systems, it’s easy to add multiple numbers to your business phone and manage them in one place. You can also select the types of numbers your team uses, like local or toll-free numbers. Then your team can call and text from a smartphone, computer, or tablet.
OpenPhone is the best multi-line phone system option, providing all the essential and advanced features a small business team needs.
OpenPhone shared numbers, call management, SMS and MMS messaging, and collaboration features enable your team to have more customer conversations in less time, making it a highly scalable phone system for you. Improve customer engagement and never forget an important detail with call recording, call summaries, and transcripts, and our CRM integrations.
Plus, go deeper with understanding your call trends with call views, AI call tags, and call and text analytics.
Operating your business with one phone number can make it difficult to handle high call volumes. Multiple phone lines set your business up to grow and provide a great customer experience.
With multiple phone lines, your team can make and receive calls and texts simultaneously, ensuring your customers can always connect with you.
Local numbers allow you operate in multiple regions to build trust with customers. Toll-free numbers give you the ability to offer nationwide customer support. When you have both numbers side by side, you can easily build relationships with customers across multiple regions.
A cloud-based phone system is a modern alternative to a landline. It has many more features, and it is also more cost-effective and easier to use.
Choosing a cloud phone system over a corded or cordless phone one allows you to take advantage of several advanced features. For example, you can share calling and texting across your entire team with shared numbers and customize call routing during and after your business hours. Also, easily keep track of your customer information with contact personalization, and third-party integrations. Plus, you can take advantage of AI features like call summaries as well.
Comparing cloud phones and landlines is a bit like comparing horses and cars. They both get you where you need to go — one option is just the modern way of doing it.
Multi-line phone systems, also known as VoIP services, are much more affordable than traditional phone systems that use private branch exchange (PBX system) hardware.
You don’t need any custom equipment to get started with virtual multi-line phone systems. You simply start using them with your existing softphones and computers. Your team can access both shared numbers and their own number from anywhere with an Internet connection with a virtual system.
If you already have a business number you want to keep, you can port your existing number to OpenPhone.
Porting a number in OpenPhone is straightforward and takes between 1-2 weeks, depending on your current service provider. Learn more about porting a number to OpenPhone.
You can manage multiple phone lines, including a second phone number or more, in OpenPhone easily. Each phone line has a dedicated inbox for all conversations associated with that number. You can customize your inbox’s name and emoji to make them stand out in your call and text notifications.
Join thousands of businesses already using OpenPhone to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.