Never miss a single detail again with automatic call recording. Review calls faster with instant call transcriptions and summaries. Plus, call and text from your smartphone and computer.
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You never have to worry about hitting record when you start a phone call with a contact in OpenPhone. When you set up each phone number in our Business plan, you can turn on automatic call recording in seconds. That way, you don’t need to divide your attention between chatting with a customer and taking notes during a call.
What if you just want to record a specific phone call? Record a call on demand for that phone call with just one click. Best of all, call recordings are available in your OpenPhone workspace as long as you have an account — all without having to pay extra for storage.
Get up to speed quickly on any conversation in OpenPhone. All calls, text messages, and call recordings with each of your contacts are in a single thread. If you have multiple people on your team, you can even see who said what within each thread.
It only takes three steps to get started with OpenPhone's automatic call recording:
Coach your team and mention specific time stamps they can easily reference to improve your team's customer experience. With automatic call recordings and transcriptions, OpenPhone captures everything.
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Follow up faster with any contact after a call. Each call transcription includes an AI-generated call summary with action items.
Anyone on your team can quickly get valuable context for any customer interaction. OpenPhone lets you automatically log calls, recordings, and text messages in HubSpot or Salesforce.
Here are a few more key reasons why businesses use OpenPhone
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OpenPhone offers you a phone system built to scale.
Each user comes with one free number. Additional phone numbers cost just $5 per month. Choose from local numbers (US or Canadian) with specific area codes and toll-free numbers for a nationwide presence.
Leave a great impression every time customers call you with OpenPhone.
Always pick up the phone with simultaneous ring and custom ring groups. Guide customers to the right member of your team with phone menus (also known as IVR). Have to transfer someone to a colleague? Give your teammate context with warm transfer and connect them instantly. And you can loop in multiple stakeholders on a call by hosting group calls.
Work better as a team with OpenPhone’s tools. Get a full view of all your calls and texts with customers with a shared number. Tag teammates in internal threads to troubleshoot ongoing issues or craft the perfect response to a customer question.
With AI call summaries and transcriptions available in a shared inbox, your teammates can review calls faster and get up to speed quickly. You can also share important customer data with your team with custom properties and contact notes. Simply edit a customer profile and add any information that your team can use to build better customer relationships.
OpenPhone puts repetitive work on autopilot. With advanced messaging features like SMS auto-replies, scheduled messages, and automated text flows, you can deliver the right messages to customers at the right time.
Use CRM and VoIP integrations with Salesforce, HubSpot, and Zapier, to track calls. And with business hours, after hours call forwarding, and custom voicemail greetings, you can maintain a better work-life balance.
OpenPhone works with Mac, Windows, iOS and Android devices, and on your browser. Call and text customers from anywhere in the world — all you need is an Internet connection.
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Brian Thomas
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Help Center.
Automatic call recordings are included in OpenPhone’s Business and Enterprise plans. To set up automatic call recording, follow these instructions from our web or desktop app:
It’s best to let callers know their phone call is being recorded at the very beginning of their call. You can include this disclaimer in your phone menu greeting before callers speak with anyone at your company, or one of your team members can inform callers at the beginning of each call. We recommend adhering to the standards outlined in two-party consent laws, which are designed to protect your company from consent violations no matter where calls originate. Learn more about two-party consent laws here.
Automatic call recordings are saved in OpenPhone as long as your account is active and you maintain that phone number in your workspace. Whenever you record phone calls, we want you and your team to have easy access to these calls and transcriptions in the future.
Yes. If you wish to download any of your automatic call recordings, click “...” next to that recording, and then select “Download.”
You can play back automatic call recordings within the OpenPhone app on web, desktop, or within any Android / iOS mobile device. Simply select a specific conversation which contains a phone call recording, and then play back that recording via the play button.
Join thousands of businesses already using OpenPhone ring groups to communicate better with their customers.
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OpenPhone was issued a successful SOC 2 report and is actively monitored by Vanta.